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Guarantees & Return Policy

By purchasing the product from our company (hereinafter the Seller), you can expect compliance with the warranty obligations, including warranty and post-warranty service. The warranty also applies to all services provided by our company's technical specialists.
If you discover any malfunction of the product during the warranty period, you need to fill out a complaint form and send it to the manufacturer's service centers specified in the warranty card or in the user manual. You can also request assistance in organizing maintenance and repair at the manufacturing factory from our specialists:
  • Warranty repair is free of charge.
  • The customer will pay for the delivery and repair costs if the product's malfunction is due to the customer's fault.
All issues relating to the replacement and return of the equipment shall be resolved in full accordance with Russian legislation.
Equipment of adequate quality is not subject to replacement or return, according to paragraph 11 of the List of non-food items of adequate quality not subject to return or replacement for similar goods.
The decision concerning the return, replacement, or repair of defective equipment is made by the manufacturer of the equipment and is implemented through the seller or through a service center chain.

All Shodex products

The group "New Technologies" offers for review the products of the plant Shodex: reverse phase chromatography columns, ligand exchange chromatography columns, ion exclusion chromatography columns, ion chromatography columns, Size exclusion chromatography (SEC) columns, Ion exchange chromatography columns, Chiral separation columns, GPC purification columns, Pretreatment columns for column switching method
  • Reverse phase chromatography columns Shodex
    Reverse phase chromatography columns
    ODP2 HP-4B, ODP2 HP-4D, etc.
  • Columns for ligand exchange chromatography Shodex
    Columns for ligand exchange chromatography
    SUGAR SC1011 and others.
  • Columns for ion-exclusive chromatography Shodex
    Columns for ion-exclusive chromatography
    SUGAR SH1011 and others.
  • Ion chromatography columns Shodex
    Ion chromatography columns
    IC NI-424, IC NI-G, etc.
  • Exclusive Chromatography columns by size (SEC) Shodex
    Exclusive Chromatography columns by size (SEC)
    PROTEIN KW-802.5 and others.
  • Ion exchange chromatography columns Shodex
    Ion exchange chromatography columns
    IEC QA-825, IEC DEAE-825, etc.
  • Columns for chiral separation Shodex
    Columns for chiral separation
    ORpak CDBS-453 and others.
  • Columns for GPC cleaning Shodex
    Columns for GPC cleaning
    CLNpak EV2000AC-12F and others.
  • Pre-treatment columns for column switching method Shodex
    Pre-treatment columns for column switching method
    MSpak GF-4A and others.

NEW TECHNOLOGIES GROUP

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